Kualitas Pelayanan Pegawai dalam Pembuatan E-KTP di Dinas Kependudukan dan Pencatatan Sipil Kutacane, Aceh Tenggara

The purpose of this paper is to analyze the quality E-KTP public services at Southeast Aceh Regency Population and Civil Registration Service, two factors that hinder service Service. method used in study descriptive with qualitative research instruments observations, documentation studies interviews. While data analysis analysis. results showed which refers Zeithaml's theory from tangible dimension (physical evidence/infrastructure), realibility (reliability), responsiveness (responsiveness), assurance (guarantee), empathy (empathy) shows, population civil registration office has been running but still not good or optimal. inhibiting for Disdukcapil include inadequate human resources, limited financial facilities infrastructure, lack employee commitment. To improve services, must place employees accordance competence, increase discipline, there should be no discrimination prioritize users/community.